Privacy Policy

Who we are

This website is operated by The Socotra Quest, a small tour operator based on Socotra Island, Yemen, reachable at socotraquest@gmail.com or +1 514 434 4207 ("we", "us"). We are the party responsible for the personal information described below.

Information we collect

When you use our website or contact us, we may collect:

• Full name, email address and phone number
• Travel preferences, party size and dates you share
• Any additional information you include in your inquiry or correspondence
• Limited technical data automatically generated when you visit (e.g. browser type, pages viewed, and diagnostic/error information, see §05)

We do not knowingly collect special-category data (e.g. health information). Please share medical or dietary details only directly with us when arranging a trip.

How we use it & our legal basis

We use your information to:

• Respond to inquiries and plan, confirm and run your trip (to perform our agreement)
• Communicate itinerary changes and travel updates (legitimate interest / contract)
• Keep the website secure and working (legitimate interest)
• Send marketing only where you have given consent, which you may withdraw at any time

Service providers we share data with

We do not sell, trade or rent your personal information. We share it only as needed with:

• EmailJS: transmits the inquiry form to our inbox (United States)
• Google (Gmail): receives and stores our correspondence (United States)
• Netlify: website hosting, CDN and server logs (United States)
• Sentry: diagnostic / error and performance monitoring (see §05)
• Local accommodation, transport and guide partners, and visa-processing authorities, strictly as required to deliver a trip you book

Cookies, local storage & analytics

We use a small amount of browser local storage to remember your language and theme preferences and whether you have seen the intro. These are strictly necessary for the site to function and do not track you across other websites.

We also use Sentry to capture errors and basic performance data so we can fix problems. It is configured not to store your IP address or attach personal identifiers, uses no advertising or cross-site tracking cookies, and does not record your session. On this basis we rely on our legitimate interest in keeping the site working, and no separate consent banner is required.

International data transfers

We operate from Yemen, and the providers above are located primarily in the United States. Your information may therefore be processed and stored outside your province and country, including outside Québec, the rest of Canada, and the EEA. We share only what is necessary and rely on those providers' own contractual and security safeguards.

How long we keep it

We keep inquiry correspondence for up to 24 months after our last contact, and booking-related and financial records for up to 7 years to meet tax and accounting obligations. After that we delete or anonymize the information.

Your rights

Depending on where you live (including under Canada's PIPEDA and Québec Law 25, and California's CCPA/CPRA), you may have the right to access, correct, delete, port or restrict your personal information, to withdraw consent, and to complain to a regulator. We do not sell or "share" your personal information as those terms are defined under California law. To exercise any right, email socotraquest@gmail.com and we will respond within the time required by applicable law.

Children

Our website and services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us data, contact us and we will delete it.

Security & breach

We take reasonable measures to protect your information, though no method of transmission is completely secure. If a breach affecting your personal information occurs, we will notify you and the relevant authorities as required by law (including Québec Law 25 and applicable US/Canadian breach-notification rules).

Privacy contact & changes

The person responsible for personal-information protection is the owner of The Socotra Quest, reachable at socotraquest@gmail.com. We may update this policy; material changes will be posted here with a new date below.